Terms and Conditions of Use for Dr. Matt Harvey's Website

Please read these terms and conditions carefully before using this website. By using this website, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions.

Acceptance of Terms
By accessing or using this website, you agree to be bound by these terms and conditions. If you do not agree with any part of these terms, you may not use this website.


Medical Advice Disclaimer
The content of this website, including but not limited to text, graphics, images, and other materials, is for informational purposes only. It is not intended to be a substitute for professional medical advice, diagnosis, or treatment. Always seek medical advice from an appropriately qualified health care provider with any questions you may have regarding a medical condition.


No Doctor-Patient Relationship
Your use of this website does not create a doctor-patient relationship between you and Dr. Harvey or any other healthcare professional associated with this website.


User Conduct
You agree to use this website only for lawful purposes and in a manner that does not infringe the rights of, restrict, or inhibit the use and enjoyment of this website by any third party.


Email Contact Policy
The email contact feature provided on this website is intended for non-clinical queries and general enquiries only. Please refrain from using email communication for urgent medical matters or emergencies. Dr. Harvey and the staff associated with this website will not provide medical advice, diagnosis, or treatment recommendations through email correspondence.


Clinical Consultations
Clinical matters requiring medical advice, diagnosis, or treatment must be addressed through a booked consultation. Information provided via email communication should not be considered a substitute for a consultation with a healthcare professional.


Intellectual Property Rights
All content on this website, including text, graphics, logos, images, audio clips, digital downloads, and software, is the property of Dr. Matt Harvey or its content suppliers and is protected by copyright laws.


Accuracy and Changes to Information
The information provided on this website is subject to change without notice. While we make every effort to ensure the accuracy and timeliness of the information presented, we cannot guarantee that it will be current, complete, or error-free at the time of access. Dr. Harvey and the administrators of this website disclaim any liability for errors or omissions in the content provided. Users are encouraged to verify any information obtained from this website before relying on it for decision-making or medical purposes.


Links to Third-Party Websites
This website may contain links to third-party websites for your convenience. Dr. Harvey does not endorse or make any representations about these websites. We are not responsible for the content, accuracy, or opinions expressed on such websites.


Limitation of Liability
In no event shall Dr. Harvey or its affiliates be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in any way connected with your use of this website or the information contained herein.


Indemnification
You agree to indemnify and hold harmless Dr. Harvey, all affiliates, officers, directors, employees, agents, and licensors from and against any and all claims, liabilities, damages, losses, or expenses, including legal fees and costs, arising out of or in any way connected with your use of this website or violation of these terms and conditions.


Modifications to Terms
Dr. Matt Harvey reserves the right to modify these terms and conditions at any time without prior notice. Your continued use of this website after any changes indicates your acceptance of the modified terms.


Associated Clinical Facilities
All policies, terms, and conditions detailed on this website are specific to Dr Harvey’s clinic which are fully independent of policies, terms, and conditions of any clinical facilities Dr Harvey provides services from. Patients are advised, however, to familiarise themselves with the specific policies and procedures of these facilities, in the event they apply to any aspects of your access to or interaction with Dr. Harvey and the provision of healthcare services beyond the control of Dr Harvey’s clinic and what is outlined on this website.


Governing Law
These terms and conditions shall be governed by and construed in accordance with the laws of Australia, without regard to its conflict of law provisions.


Contact Information: If you have any questions or concerns about these terms and conditions, please contact us.

1. Collection of Personal Information
We collect patient personal information for the primary purpose of providing healthcare services. This information may include:

• Name, address, date of birth, and contact details.

• Medicare number and health fund details.

• Medical history, current health conditions, and medications.

• Referral information and results of diagnostic tests.

2. Use and Disclosure of Personal Information
We will only use and disclose personal information for the primary purpose for which it was collected or for a directly related secondary purpose that the individual would reasonably expect. This may include:

• Providing medical treatment and healthcare services.

• Referring patients to other healthcare providers.

• Billing and administrative purposes.

• Quality assurance activities and clinical audits.

• Legal and regulatory compliance requirements.

3. Data Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes:

Implementing secure electronic systems and physical measures to safeguard data.

Regularly updating software and security protocols.

Restricting access to personal information to authorised staff only.

This clinic uses practice management software and electronic medical record software that are compliant with the Australian Privacy Principles and compliant with Australian data security regulations, including encryption of all online content and storage of all data in servers based in Australia.

The practice uses AI scribe software to facilitate patient record keeping, which is compliant with the Australian Privacy Principles and compliant with Australian data security regulations, including encryption of all online content and storage of all data in servers based in Australia. You can read more about the software we use here.


4. Access and Correction
Patients have the right to access their personal information held by us and request corrections if necessary. We will respond to such requests in accordance with the requirements of the Privacy Act.


5. Consent
We will obtain consent from patients before collecting, using, or disclosing their personal information, except where otherwise permitted or required by law.


6. Direct Marketing
We do not use personal information for direct marketing purposes without consent. Patients may opt out of receiving marketing communications from us at any time.


7. Cross-Border Disclosure
We do not disclose personal information to overseas recipients unless necessary for the provision of healthcare services or with the patient's consent.


8. Privacy Complaints
If patients have concerns about how we handle their personal information, they may contact us to lodge a privacy complaint. We take all complaints seriously and will investigate and respond promptly.


9. Updates to Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. The most recent version of the policy will be available on our website.


10. Duty to Disclose
Patients have a duty to provide complete, accurate, and up-to-date information to their healthcare provider to ensure the delivery of safe and effective care. Incomplete, inaccurate, or withheld information may adversely affect the appropriateness of the care you receive and adversely affect your health outcomes. 

Dr. Harvey will not bear responsibility for adverse outcomes arising from or contributed to by non-disclosure or misrepresentation of information by the patient or their representatives.


Contact Us
If you have any questions about our privacy practices or wish to access or correct your personal information, please contact us.

The Bookings and Cancellation Policy outlines the guidelines for booking appointments and managing cancellations to ensure optimal patient care and clinic operations. By booking an appointment with Dr. Harvey, you acknowledge that you have read, understood, and agreed to the terms of this policy.

1. Booking Appointments
Appointment availability is based on the nature of the appointment and the healthcare provider's schedule.

Appointments can be scheduled by contacting our admin staff via phone or email. 

We encourage patients to book routine appointments in advance to secure their preferred date and time.

Appointments may or may not be available for both urgent and non-urgent medical concerns at your preferred time. We have a cancellation list in place for urgent last-minute appointments and our staff do their best to get every patient seen.

2. Appointment Confirmations
Patients will receive confirmation of their appointment via SMS seven days prior and again two days prior to the appointment.

It is the patient's responsibility to confirm their appointment by responding to the confirmation message or contacting administration staff to reschedule.

3. Cancellations and Rescheduling
Cancellations or rescheduling must be made at least 1 business day prior to the scheduled appointment time. This will allow us to offer the appointment slot to another patient. For example, a 9 AM appointment on Monday would need to be cancelled by 9 AM on Friday for the cancellation not to incur a fee (weekends are not business days).

Cancellations or rescheduling requests can be made by contacting the admin during business hours.


4. Missed Appointments and Late Cancellations
Failure to attend a scheduled appointment (either in person or by Telehealth) without the required prior notification is considered a missed appointment. 

If you’re more than 15min and we haven’t heard from you, the appointment will be deemed as Failed To Attend.

Patients who miss appointments without notifying will be subject to 100% of the consultation fee, and it is not covered by Medicare or private health insurance.

Missed appointment-fees must be paid in order to book future appointments. Multiple missed appointments may result in a requirement to prepay for future appointments.

Late cancellations (less than 1 business day prior) will incur a fee equal to 100% of the consultation fee.

5. Late Arrivals
Please call our office to let us know that you are running late. We understand that unforeseen circumstances may cause delays in your arrival or Dr. Harvey being on time for your appointment. Sometimes this is unavoidable; however, arriving on time and keeping to your allocated appointment time will minimise delays.

Arriving late for your appointment may result in a shortened consultation or the need to reschedule, depending on the healthcare provider's schedule and the nature of your appointment.

6. Group Bookings
For group bookings or appointments involving multiple individuals (e.g., family members or corporate clients), please contact our admin staff to discuss availability and scheduling arrangements. Attending with multiple individuals requiring consultation or other services who are not booked may result in the need to rebook, as multiple consultations usually require more time than is allocated.

7. Telehealth Appointments
We offer telehealth appointments for eligible patients who prefer remote consultations. Telehealth appointments must be booked in advance and are subject to availability. Medicare eligibility status will affect the availability and amount of Medicare rebate to the patient.

Contact Us:
If you have any questions or require assistance with booking or cancelling an appointment, please contact our admin staff via phone or email.

The safety and well-being of Dr. Harvey’s patients, staff, and their families remain the top priority. The COVID-19 policies are regularly updated in accordance with Queensland Health guidelines.

Our patient demographic includes many vulnerable individuals, such as young children, the elderly, and those at high risk of severe illness. As a healthcare provider, we have a strong duty of care to protect everyone in our practice.

If You Are Unwell
If you have tested positive for COVID-19 or are experiencing symptoms such as a cough, runny nose, sore throat, fever, muscle aches, or vomiting, please do not attend the practice in person. Instead, contact the administrator to either:

• Convert your appointment to a telehealth consultation, or

• Reschedule your in-person appointment after receiving a negative PCR or RAT test and once you are symptom-free.

Mask Policy
While masks are not currently mandatory under Queensland Government directives, we strongly recommend wearing a mask indoors to help protect our vulnerable patients and staff.

Our Commitment to Safety
We remain committed to fully complying with Queensland Government directives to ensure the safety of everyone in our care and deeply appreciate your patience and cooperation in following these policies.

Thank you for your understanding and support.

Dr. Matt Harvey and Team